Terms Conditions

Thank you for using our services, which include the website www.macro.care ("Site"), our application Healsy ("Application"), and the services provided by Macrocare LLC ("MacroCare," "we," "us," or "our"). These Terms of Use ("Terms") form a legally binding agreement between you, whether as an individual or on behalf of an organization or entity you legally represent ("you," "your"), and MacroCare LLC, the owner and operator of MacroCare.

These Terms apply to all users of the Site and Application, including browsers, vendors, customers, providers, and content contributors ("Users"). By accessing or using any part of the Site or Application, you agree to read, understand, and comply with these Terms and any additional guidelines, policies, or rules applicable to the Site and Application, including the MacroCare Privacy Policy. If you do not agree with these Terms and applicable laws, guidelines, and policies, please do not access or use the Site or Application.

1. Nature of the Content on Our Services

1.1 Overview: Our Services may include text, data, graphics, images, or other content (collectively, "Content") created by us or third parties, including healthcare providers and partners such as physicians, hospitals, polyclinics, laboratories, scan centers, and pharmacies.

1.2 Our Services: Our services encompass the Site and Application, allowing users to book healthcare providers, including clinics, hospitals, or diagnostic labs for physical consultations. Our Public and Protected Services are collectively referred to as the "Services." Our Services are designed to help you search for and book appointments with healthcare providers. You acknowledge that certain Services may be available under different names and may be offered by MacroCare subsidiaries, affiliates, or independent Providers.

1.2.1 Public Services: Some Services are available without the need for registration or obtaining a password, referred to as "Public Services." Users may use Public Services for personal, non-commercial purposes, provided they comply with these Terms. Public Services include directories for physicians, medical consultants, and branches of laboratories and scan centers, collectively referred to as "Providers." The Directories are provided for your convenience, but listing in the Directories does not constitute a recommendation or warranty regarding a Provider's services. While we strive for accuracy, we do not guarantee the accuracy of information related to professional qualifications, expertise, quality of work, pricing, insurance, or any other content available through the Services. We do not endorse or recommend any individual or entity listed through the Services. While bookings can be made through our site, we cannot guarantee Provider availability or predict appointment cancellations.

1.2.2 Protected Services: Certain Services are protected by technical measures to secure the confidentiality, integrity, and accessibility of sensitive information shared through our Services. These are referred to as "Protected Services." Protected Services may require user authentication through Credentials, such as unique identifiers, usernames, and passwords. To access or use a Protected Service on behalf of someone other than yourself (e.g., a family member), you must identify and provide information about each relevant individual ("Principal"). You have ownership of the data shared through Protected Services. By agreeing, you give Providers permission to send you information through your private account on the Site. You may also agree to share a copy of this data with the treating doctor through our Services. This data is kept private and cannot be shared with third parties. If you prefer not to have a Medical Record created using your data, you can request MacroCare not to share your data, and we will comply with your request.

1.3 Content: Our Services may allow access to reviews and forums where Users can share information, opinions, ratings, and other Content. We do not routinely pre-screen or monitor Content, which may reflect individual opinions. Our Services may also include survey results, ratings, or testimonials ("Evaluations") from users describing their experiences with Providers and the Services received. These Evaluations are personal accounts and do not represent a Provider's judgment or medical science. We do not endorse the Evaluations, and they are subject to errors and biases. Content obtained from MacroCare or its partners is for informational, scheduling, and payment purposes and is not a substitute for medical advice. You should independently verify Content through other sources, including relevant medical associations, state medical boards, and licensing or certification authorities.

2. Privacy and Security Policy

2.1 Privacy Commitment: MacroCare and its affiliates consider the privacy of your health information to be of utmost importance. We are committed to maintaining the confidentiality of your health information, as required by law. We will promptly inform you of any breach that may compromise the privacy or security of your information. We will not use or share your information beyond what is described in this policy. You own your data and share it when needed through our Site.

2.2 Safeguards: To protect the confidentiality, integrity, and availability of information on MacroCare, and to ensure service stability, you agree not to:

• Use our Services in violation of applicable laws, regulations, or individuals' rights.
• Sell or transfer information obtained from our Services or use it for marketing purposes, including sending unsolicited emails or spam.
• Attempt to probe, scan, or circumvent our Services' security or authentication measures.
• Disable, bypass, or interfere with technical measures safeguarding our Services.
• Introduce software, code, or devices that could compromise our systems' security or operation.
• Disassemble, decompile, or reverse engineer our Services.
• Harvest, retrieve, index, or publish any part of our Services, except for public search engines.
• Disable or circumvent API usage safeguards.
• Remove copyright, trademark, or proprietary rights notices from our Services.

For more information on privacy measures, refer to our Privacy Policy.

3. Payment

3.1 Payment Collection

3.1.1 Payment Methods: You may choose to pay either in cash at the Provider's location during the consultation or online through our Site or Application. Payment terms of third-party Providers apply when we collect amounts on their behalf, including any applicable taxes. We accept various payment methods, such as credit/debit cards, Fawry, and digital wallets. You are responsible for timely payments and any amounts owed to your account, depending on the Service.

3.1.2 Pricing and Discounts: We reserve the right to establish, amend, or remove charges at our discretion. We may offer promotions or discounts, subject to specific terms and conditions.

3.2 Refund Policy

3.2.1 Refunds: Charges paid are generally final and non-refundable, unless determined otherwise by MacroCare. Refunds, if applicable, will be issued through the same payment method.

3.2.2 Refund Discretion: MacroCare reserves the right to refund amounts as account credits, at our discretion.

3.2.3 Satisfaction Guarantee: We strive to provide the best possible experience for our customers. If for any reason you are not satisfied with our products or services, we offer a refund policy that you can rely on. Full refunds are provided if:

• You cancel a reservation before the appointment time.
• The Provider cancels or fails to show up for the appointment.

3.2.4 Refund Process: Refunds will be processed within 15 days of receiving a request. Online consultations must be arranged within 24 hours of purchase, and refunds will not be granted if you do not show up for your scheduled appointment. Medical cards will be delivered within 7 days maximum. If we fail to deliver the card within the promised timeframe, you will be eligible for a full refund. Refunds will only be issued for products or services that have not been used or consumed. To initiate a refund request, please contact our customer support team by email or phone, and provide us with your order details and the reason for the refund request. Once your refund request has been received and approved, we will process your refund within 15 days.

4. Compliance

4.1 Compliance with Terms: You must comply with these Terms, any Site policies, applicable laws, regulations, and any restrictions approved by MacroCare.

5. License

5.1 Limited License: Subject to these Terms, you are granted a limited, revocable, non-exclusive right to use the Services, Content, and materials on the Site for your intended purpose.

5.2 Ownership: MacroCare retains ownership of its intellectual property rights. You may not use any third party's intellectual property without their express written permission.

6. User Registration

6.1 Registration Requirement: To access certain Service features, you must register with MacroCare, create a User Account, and provide accurate and complete information during registration. You must promptly update any changes to this information. Failure to provide or update information may result in restricted access.

6.2 Age Requirement: You must be at least 18 years old to use our Services. We are not responsible for use by individuals under 18.

6.3 Account Security: You must maintain the confidentiality of your account password and notify us of any unauthorized use. You are responsible for actions taken on your account. Do not respond to requests for your password, and do not share, authorize, assign, or transfer your account to third parties.

6.4 Communication: By using our Services, you agree to receive service-related communications via email.

7. Accuracy, Completeness, and Timeliness of Information

7.1 Information Accuracy: We strive to provide accurate information on our site but do not guarantee its accuracy, completeness, or currency. Material on our site is for general information, and you should verify it from other reliable sources.

7.2 Historical Information: Our site may contain historical information, but such information is not current and is provided for reference only. We may modify site content without notice.

8. Optional Tools

8.1 Third-Party Tools: We may provide access to third-party tools, but we do not monitor or control these tools. Your use of third-party tools is at your risk, and we disclaim all warranties related to such tools.

8.2 New Services: We may offer new services and features, subject to these Terms.

9. Third-Party Links

9.1 Third-Party Content: Our site may include third-party content, products, and services. We are not responsible for third-party materials or websites and disclaim liability for harm or damages related to them.

10. User Comments, Feedback, and Submissions

10.1 User Submissions: If you submit content, ideas, or materials, we may use them without restriction. We do not have an obligation to maintain content confidentiality or respond to submissions.

10.2 Content Monitoring: We may monitor and remove content that violates these Terms, is unlawful, offensive, or objectionable.

10.3 Compliance with Rights: User comments must not violate third-party rights, contain unlawful or obscene material, or introduce malware. You are solely responsible for your comments' accuracy.

11. Errors, Inaccuracies, and Omissions

11.1 Content Errors: Our site may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, and availability. We may correct such errors without notice.

12. Prohibited Uses

12.1 Prohibited Activities: You may not use our site or Application for unlawful, harassing, abusive, or unauthorized activities. Prohibited activities include infringing on intellectual property rights, sending spam, or interfering with security measures.

13. Disclaimer of Warranties and Limitation of Liability

13.1 No Warranty: We do not guarantee that our service will be uninterrupted, secure, or error-free. While we strive for accuracy, we do not warrant the results obtained from our service.

13.2 Limitation of Liability: We are not liable for direct, indirect, incidental, or consequential damages arising from your use of our Services. You agree that we are not responsible for any damages, losses, or costs resulting from Provider actions.

14. Amendment

14.1 Changes to Terms: We may change these Terms at any time. Your continued use of the Site or Application constitutes acceptance of any updated Terms.

15. Choice of Law

15.1 Governing Law: These Terms are governed by the laws of the Arab Republic of Egypt. You submit to the jurisdiction of the courts of Cairo, Egypt, for any disputes.

16. Miscellaneous

16.1 Account Deactivation: We may deactivate or terminate your account if you fail to 

By accessing our services and requesting any of the products or services offered by Macro care, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, including any additional guidelines, policies, or rules referenced herein. Your use of our services constitutes your acceptance of these terms and your commitment to abide by them. If you do not agree with any part of these Terms and Conditions, we kindly request that you refrain from using our services.

We value your trust and are committed to providing you with the best possible experience. If you have any questions or concerns about these Terms and Conditions or any aspect of our services, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can.